If you have received a damaged product, contact our customer service at [email protected] and include pictures of the item you received and your order number, and we will help you. If the damaged appears to have been done during delivery (e.g. if the
Once we receive your return, refunds typically process within a few business days. The refund will go to the account you paid from. From the refund, it can take 1-7 days before the money appears in your account. If you don't see a refund in your acco
According to consumer law, you as a customer have the right to complain, and the warranty covers original manufacturing defects, i.e., defects that occurred during the production of the product. If you as a customer have received a defective item, we
VetaPet follows the Distance Selling Act, which gives you the right to cancel your purchase within 14 days after receiving your goods, then you as a customer have 14 days to return the items to us after exercising the right of withdrawal.
If you want to return your order, contact our customer service at [email protected], and we will give you instructions for the return. The return costs SEK 100, which is deducted from the refund of the goods. You can only return unopened and unused pr